Wet wipes are the most common avoidable cause. Products labelled flushable pass through the pan but do not break down the way toilet paper does, and they accumulate, particularly where they can catch on something. Sanitary items, cotton buds and dental floss behave the same way.
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For a burst pipe or a serious leak, turn the water off at the mains tap before you call. If water is anywhere near power points, the switchboard or light fittings, stay clear and treat it as an electrical hazard. Do not enter standing water in a room with live power.
