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Australia 's Favourite plumbing service provider
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Plumbing help in The Ponds
We take on household plumbing in The Ponds, from small repairs through to replacements and urgent work. Where a problem could have been caught earlier, we will say so, because prevention is usually cheaper than repair and considerably cheaper than water damage.
Our plumbing services in The Ponds
Leak investigation, burst and leaking pipes, hot water systems, blocked drains, taps and toilets, gas fitting, and roof plumbing. For a burst pipe or a serious leak, turn the water off at the mains tap before you call. If water is anywhere near power points, the switchboard or light fittings, stay clear and treat it as an electrical hazard. Do not enter standing water in a room with live power.
1. Licensed for the work
Rapid Service Plumbing is a licensed plumbing business and our licence details are published on this site. Plumbing, drainage and gas fitting are licensed trades in New South Wales, and every plumber who attends a job in The Ponds is licensed for the work they carry out.2. A written quote before we start
You get a written quote before any work starts, covering labour, parts and any other costs. If we find something unexpected once we are on site, we stop and talk it through with you before going further.
3. We find the cause, not just the symptom
A drain that keeps blocking or a tap that keeps dripping usually has an underlying reason. Where it matters we will investigate properly, including a camera inspection on drainage, so you are deciding with the full picture rather than paying twice for the same problem.
4. Options explained, not one answer
Repair and replacement are often both possible, and they suit different situations. We will tell you what each involves and what it means for the life of the fixture, then leave the decision with you.
5. Safety-sensitive work treated as such
Gas, hot water and anything involving water near electrical fittings carry real risk. We will tell you plainly when something should not be attempted at home and when a licensed professional needs to handle it.
We service The Ponds and surrounding suburbs
Plumbing questions from The Ponds residents
Questions we are regularly asked. If yours is not answered here, call the Sydney office on 02 9099 9138.
How do I know whether something is urgent?
As a rough guide, treat it as urgent if water is escaping and you cannot stop it, if there is no water at all, if sewage is coming back inside, or if you can smell gas. Most other problems can be booked in. If water is flowing, turning off the mains stop tap buys time either way.
Will I know the cost before work starts?
You get a written quote before any work starts, covering labour, parts and any other costs. If we find something unexpected once we are on site, we stop and talk it through with you before going further.
Are simple leak alarms worth fitting?
For the specific problem they solve, yes. A slow leak under a sink or behind an appliance can run for a long time before anything is visible, and by then the damage is usually to cabinetry or flooring. A sensor placed where water would appear first shortens that considerably.
What does an automatic shut off valve actually do?
It closes the water supply when the system detects a fault condition, without anyone having to be there. That is the difference between a leak running for an hour and one running for a weekend, which is usually the difference between a repair and a rebuild.
Do I still need to know where the stop tap is?
Yes. Devices can fail, be switched off, or not cover the location where a leak happens. Knowing where the mains stop tap is and confirming it turns is the fundamental precaution, and no device removes the need for it.
