Roots do not break into sound pipe. They find existing weaknesses: an ageing joint, a hairline crack, a section that has shifted. Moisture escaping from those points is what draws them. Once inside, they thrive in the conditions and build into a mass that catches everything passing.
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For a burst pipe or a serious leak, turn the water off at the mains tap before you call. If water is anywhere near power points, the switchboard or light fittings, stay clear and treat it as an electrical hazard. Do not enter standing water in a room with live power.
