Water reaches the tank from the roof through the gutters and downpipes, so anything affecting those affects the tank. A first flush diverter discards the initial runoff, which carries most of the dust and debris off the roof, before the cleaner water enters the tank.
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For a burst pipe or a serious leak, turn the water off at the mains tap before you call. If water is anywhere near power points, the switchboard or light fittings, stay clear and treat it as an electrical hazard. Do not enter standing water in a room with live power.
